Privacy Policy

Welcome to House Clearance Shepherdsbush. Your privacy is of paramount importance to us, and we are committed to ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you engage our services.

1. Introduction

House Clearance Shepherdsbush operates with the highest standards of integrity and transparency. This policy is designed to inform you about our practices concerning the collection and use of personal data. By using our services, you agree to the terms outlined in this policy.

2. Information We Collect

We may collect and process the following types of information:

• Personal Identification Information: Name, email address, phone number, and postal address.
• Property Details: Information about the property to be cleared, including size, type, and any specific requirements.
• Payment Information: Billing details required to process payments.
• Usage Data: Information on how our services are accessed and used.

3. How We Use Your Information

Your information is used to:

• Provide and manage our house clearance services.
• Communicate with you regarding your service requests.
• Process payments and manage billing.
• Improve our services through data analysis.
• Send you updates, newsletters, or promotional materials (with your consent).

4. Data Protection

We implement a variety of security measures to maintain the safety of your personal information. This includes the use of secure servers, encryption, and restricted access to personal data. Despite these measures, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies help us understand user preferences and improve our services. You can choose to disable cookies through your browser settings; however, this may affect the functionality of our website.

6. Third-Party Disclosure

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties except for trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.

Legal Requirements

House Clearance Shepherdsbush may disclose your information when required by law, such as to comply with a subpoena, or similar legal process.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: You can request copies of your personal data.
• Correction: You can request that we correct any information you believe is inaccurate.
• Deletion: You can request that we erase your personal data under certain conditions.
• Restriction of Processing: You can request that we restrict the processing of your personal data.
• Data Portability: You can request that we transfer your data to another organization.
• Objection: You can object to the processing of your personal data under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

8. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Any changes will be posted on this page, and we will notify you via email or through our services if the changes are significant.

Effective Date

This Privacy Policy is effective as of April 27, 2024.

9. Children's Privacy

Our services are not directed towards individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently received personal information from a child, we will take steps to delete such information.

10. International Data Transfers

Your information may be transferred to and maintained on servers located outside your country of residence. By using our services, you consent to the transfer of information to countries that may have different data protection laws than your jurisdiction.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

12. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

13. Security of Your Information

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it. However, no security system is impenetrable, and we cannot guarantee the absolute security of your data.

14. Compliance with Laws

House Clearance Shepherdsbush ensures that we comply with all applicable data protection laws and regulations. We continuously review our data processing practices to uphold these standards.

15. Data Protection Officer

We have appointed a Data Protection Officer (DPO) who is responsible for overseeing questions in relation to this Privacy Policy. If you have any questions about this policy, including any requests to exercise your legal rights, please contact our DPO.

16. Consent

By using our services, you hereby consent to our Privacy Policy and agree to its terms.

How We Obtain Consent

We obtain your consent through our service usage, where you agree to the Privacy Policy when you engage our services.

17. Third-Party Service Providers

We may employ third-party companies and individuals to facilitate our services, provide the service on our behalf, perform service-related services, or assist us in analyzing how our services are used. These third parties have access to your information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

18. Automated Decision Making

We do not engage in automated decision-making processes that affect your rights or provide you significant information solely based on automated processing.

19. Feedback and Complaints

If you have any feedback or complaints regarding our Privacy Policy or data practices, please contact our Data Protection Officer. We take all feedback seriously and strive to address any concerns promptly.

20. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of the jurisdiction in which House Clearance Shepherdsbush operates.

Last Updated: April 27, 2024